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I am trying to set up my VPN for a company which I am going to be servicing. How can I set this up without uninstalling my Webroot software?

I am getting a windows defender error. My defender is open and my webroot is operating properly. How can I set up the VPN without removing my webroot. 

Hello @Webroot2020 

 

Maybe the VPN files need to be whitelisted in the Webroot Cloud Database so I would suggest is after installing the VPN and running it then Submit a Support Ticket and ask them to whitelist your Unknown or Monitored files. To see for yourself run the VPN and do a scan then save a scan log and look for any lines that have vu] in front of them because Webroot knows Good, Bad and the Unknown. nu] Unknown

 

https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____1

 

Example:

ru] C:\Program Files\VoodooShield\DriverTransport.dll .SHA256: 635AC05AC74A769EE1D917EB43A5EDFEF4EF0CB40AC9933084CE30BDC47DCD95] DMD5: 2B707AB3340542B2E0C075E5ACD039FE] 9Flags: 00081001.4664]
ru] C:\Program Files\VoodooShield\System.Data.SQLite.dll .SHA256: 44586CCCAB908C62DE4CC36A4E1C2F89A7DAFF659B19164BD98E90BF54350233] 2MD5: 01D63B5456FE25C454C6E6BCCB00F785] 7Flags: 00081001.4666]
ru] C:\Program Files\VoodooShield\VoodooShield.API.dll .SHA256: 8AB1DEE668C5DF5DDF076549009D732C51A35356FDFB2C37F4194C2A872591B8] 1MD5: C0D571100657D5F462EB9241DB98E64C] 6Flags: 00081001.4667]
ru] C:\Program Files\VoodooShield\ProcessHelper.dll .SHA256: 707E6DFBFDC4156DE55F1ECE514D3FA28642029B24B57F280BB03EB44E441F40] FMD5: E85AFE57A5D3FC23FC7A12BA4544EE93] EFlags: 00081001.4665]

 

Thanks,

hello I’m having the same issue now with OpenVPN never had a problem using it till the other day. Now i have to shut down Webroot secureAnywhere to open OpenVPN. Is there a way I can work around this?

hello I’m having a issue now with OpenVPN never had a problem using it till the other day. Now i have to shut down Webroot secureAnywhere to open OpenVPN. Is there a way I can work around this?

Hello @speedlock 

 

Can you try as I posted for this user? Disable WSA’s Firewall and Reboot the system and try OpenVPN again and let us know the outcome!

Thanks,

That didn’t work. So far only thing that works is to close it completely 

when I turn off WSA’s web shield it works fine. but i would rather have WSA 100% without turning anything off

correction need both off to work

Hello @speedlock 

 

It’s best to contact Webroot Support Directly.

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

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