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Webroot crashing on MacOs Mojave - believe it is due to a virus

  • January 4, 2019
  • 3 replies
  • 119 views
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Running macos mojave on imac. Previously had webroot running with no problems.
 
I ran some software which apparently loaded a virus on my system, and it is a nasty one. I have tried erasing the main hard drive in recovery mode and reinstalling from a backup from before the virus, but it remains on the system.
 
Every once in a while I am able to get webroot to run after a reboot. It comes up and says that a threat was detected. There are a number of files but it looks like it is called 'Sparkle.strings'. Then webroot crashes. It is difficult to work on the infected machine because the hard drive repeatedly fills up completely with stuff in space reserved for the system so I can't delete it. I can't uninstall webroot to reinstall because it says "You do not have permission".
 
I opened a support ticket yesterday but have gotten no response. I called GeekSquad but they were no help.

Best answer by TripleHelix

Hello @rlstumps and Welcome to the Webroot Community!

With the issue your having I would suggest that you Submit a Support Ticket so they can look into this for you!

Thanks,
    Ssherjj
    TripleHelix

    3 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • January 4, 2019
    Hello @ and Welcome to the Webroot Community!
     
    It's best to keep in contact with Webroot support via the ticket system and just wait for a reply before sending another! If you don't hear from support by tomorrow please post back to let us know.
     
    Thanks,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Ssherjj
    TripleHelix
    R
    Forum|alt.badge.img+1
    • rlstumps
    • January 28, 2019
    having the same problem while installing on Mojave. HD fills up and webroot keeps saying I don't have permission to log in. works great on my windows PC
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • January 28, 2019
    Hello @rlstumps and Welcome to the Webroot Community!

    With the issue your having I would suggest that you Submit a Support Ticket so they can look into this for you!

    Thanks,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Ssherjj
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