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Had a problem getting into secure sites using the auto fill from webroot called site and it went from there to calling comcast now webroot will not log me into sites Not good at computing need help please
Hello there, welcome to the Webroot Community!

 

I need just a little more information to help me understand just exactly what is happening.

 

 Does the WSA Password Manager attempt to fill in your username and password, but for some reason fail?  

 

Or is the secure page in question failing to load correctly?  

 

Or is the page loading correctly but WSA Password Manager failing to even try to fill in the log in for you?

 

Try to give a bit of a description as to exactly what is happening, and maybe one of the web sites affected (DO not give your username and password, just the site URL)

 

Thanks!
I probley use the wrong term webroot will not auto log into any of my sites such as rock auto or anysite that I had before 
So the Webroot Password Manager is simply failing to fill in the log in forms automatically for you?

 

Has the Password Manager been able to auto login to these same sites previously?  are you able to log into the Password Manager?

 

Are you able to log into the sites manually still?

 

 
yes it loged me in before the inital starte of this mess I checked and unchecked a lot of settings as I was told by comcast and finanical site
What settings did you check/uncheck?  Within the Password Manager?

 

If so, log into the Console

Click Passwords

Locate one of the sites not working correctly

Click EDIT

Place checks next to Auto FIll and Login Automatically

 

Repeat for all sites that the Password Manager is not automatically working for.

 

See if that helps and let me know!
thaks Ill try that
    went  to consol all checks were in place still will not auto log in
OK, try this.

 

Take ONE of the sites that is not working.  Navigate your browser to the login page.  Copy the URL at the top.

 

In a separate browser tab, go back to the Console, Passwords, locate that site in the list and click Edit.  In the URL field of the record, erase the data stored and paste in the URL you copied just now from the site login screen.  Save.

 

Close the browser.

 

Re open the browser

Re log into WSA Password Manager

Naviagate to the site login page

See if it will work.

 

I have had a number of sites in the past I had to edit and change the stored URL in the Console due to site URL changes for the log in page.  

 

Give that a try and see if it will work 🙂
sorry but this is above my skill level will call webroot thanks 1pears

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