Webroot Download on my device?

  • 25 December 2019
  • 2 replies

Badge +1

I purchased a Webroot security software in stores that can be used for 6 computers, however I am unable to download the software into my computer. It keeps telling me to purchase the software online which makes no sense because I've already purchased it in stores. 

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2 replies

Userlevel 7
Badge +54

Hi and welcome to the Webroot Community @Marleny123 


I am only (as are most of us on here) a volunteer so we cannot take a look on the back end and check subscripttions but I will ping 2 of the folks who will check for you @freydrew  @khumphrey  




Userlevel 7
Badge +20

Hey there @Marleny123 ,

Welcome to the community!

Do you have a key code available to activate the subscription? Or are you saying that your problem is that the software is saying your key code is incorrect?


If you have a key code available, please follow these instructions:

  1. Download Webroot here: https://www.webroot.com/us/en/home/products/wsa-installer-download
  2. After downloading, open the executable file to install
  3. After installing, click “My account” in the software and then input your key code

If you’re still having trouble, please contact our support department by email or phone here: https://www.webroot.com/us/en/support/home-contact

They have the ability to check subscription status on the back-end.


Let me know if that works for you! Please follow up if you’re still having difficulties and I’ll do whatever I can to help you out.