Skip to main content

A Webroot Scan said I had Malware in VyprVPN, so I eliminated it: turns out it was a False Positive, now, I can’t Re-Install VyprVPN, it keeps Crashing, I tried to enter Exclusions but I don’t know how and I NEED my VPN back! Is there a Fix for this?

Hello @John Leahy 

 

You need to contact Webroot Support so they can whitelist the files in the Webroot Cloud Database!

 

Webroot Support Ticket is the best way for whitelisting!

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,


Thanks so much! I’ll work on that tomorrow after I get some sleep.


OK: I Submitted a Support Ticket at WebrootAnywhere.com and anxiously awaiting their Assistance.


Reply