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I updated firefox the the lastest version and the filtering extension isnt just disabled by firefox it is missing altogether,,any ideas?
Hi snake

 

Welcome to the Community Forums.

 

I am afraid that there are known issues related to the WSA extension & its use with the Mozilla browser. These are recent and Webroot Support is aware/is looking into resolving them as soon as is possible.  For more information the thread with most of it in can be found here.

 

Until the issue has been resolved by Webroot and Mozilla, keep in mind that both IE and Chrome browsers are still using the browser extensions for both the Web Filter and Password Manager without problem.

 

You can try to use the Toolbarfix tool as one option...please see this previous thread in which it is described as to where to get it from and how to use it.  This has worked for some user but not all.

 

But we have also heard some reports that a clean install of Webroot, instead of the toolbarfix, may help resolve the issue. To do that please follow the steps below carefully

 


  • Make sure you have a copy of your Keycode to hand!
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If this does not help resolve the problem, you will probably want to Submit a Support Ticket and get assistance from Webroot Support.  There is on charge for this for WSA user with an active subscription.

 

Hope that helps?

 

Regards, Baldrick
I did a clean reinstall and the filtering extension did at least show up in the firefox extensions,,,however it is disabled and cannot be enabled, I will wait as I am sure Webroot will resolve this issue with mozzila.

thanks
 

Just added info:

Clean install into Windows 10 and extension did not appear.
Hi boleyd

 

OK, we have a workaround, a bit convoluted but it works, for Mozilla-based browsers. This is usually used for unsupported variants such as WaterFox & CyberFox but if you are interest, and feel moderately technically competent then post back and I will provide the details of what you need to do.

 

Regards, Baldrick

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