Hello Everyone.
I just scanned my computer, and noticed webfoot is Frozen at 11%. I tried scanning again, same issue. I did scan with my Malwarebyes, there was no issue. Here is the screen-shot
Thanks
Answer
Webroot Frooze, Not Moving at 11%
Best answer by TripleHelix
Hello
Try rebooting the system and do another scan and if that doesn’t work try a clean reinstall.
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Go into Safe Mode and Delete these Folders if they are there!
- C:\Program Files\Webroot Folder
- C:\ProgramData\WRData Folder (Hidden Folder)
- C:\ProgramData\WRCore Folder (Hidden Folder)
- Boot back into normal mode
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot once again
- DO NOT import any old settings as you can set it up as you like once it's done
Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Please let us know if that resolves your issue?
Thanks,
This topic has been closed for replies.
+63Hello
Try rebooting the system and do another scan and if that doesn’t work try a clean reinstall.
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Go into Safe Mode and Delete these Folders if they are there!
- C:\Program Files\Webroot Folder
- C:\ProgramData\WRData Folder (Hidden Folder)
- C:\ProgramData\WRCore Folder (Hidden Folder)
- Boot back into normal mode
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot once again
- DO NOT import any old settings as you can set it up as you like once it's done
Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Please let us know if that resolves your issue?
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
+63Dear Triple Helix.
I followed your Instruction, and now its working
Thanks again.
Great to hear and thanks for letting us know.
As this is now solved it will be closed.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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