We received a popup warning from our Webroot that it is infected. How is this possible? We’ve run deep scans, Windows Defender, and downloaded and run the Microsoft Malicious Software Removal Tool. Even though Webroot eventually showed 2 threats removed, the warning shows up again. Now what?
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Hello
Check the Threat log to see what was removed: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2
Also to reset the scan and infections removed just reset it here and you will not see them anymore: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/ViewingProtectionStatistics.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____3
Thanks,
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