On windows, my Webroot tray icon recently showed an exclamation point, indicating I was infected. When I ran a scan, however, it came up empty. Similarly, when I tried to follow these instructions to save a threat log, the application told me the threat log was empty. The icon also no longer indicates there is any threat or infection.
Is this something I need to worry about? Should I assume that my system is fine, or are there steps I should take?
Thank you in advance.
Solved
Webroot said I was infected, but scan found nothing
Best answer by TripleHelix
Hello
You should be fine but if you want a free security check then please contact Webroot Support via the ticket system and they will let you know.
https://www.webrootanywhere.com/servicewelcome.asp
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
This topic has been closed for comments
+63Hello
You should be fine but if you want a free security check then please contact Webroot Support via the ticket system and they will let you know.
https://www.webrootanywhere.com/servicewelcome.asp
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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