Webroot Secure Anywhere Complete on Mac does not perform initial scan

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Userlevel 4
Hi Practicality
As I've said on https:///t5/Webroot-SecureAnywhere-Internet/Security-911-WR-Plus-Mac-not-working-no-response/m-p/60189 I'm sorry to hear you are experiencing this issue also, it is a very rare issue but very frustrating.
I'm repeating what I said there for visibility for everyone here.
I have assigned the Support ticket you raised on the 8th to our Escalation team, they will be in touch with either instructions for a next step, or an offer to remotely connect to your computer at your convenience to help with the issue directly.
Please let us know how it turns out