Skip to main content
Customer Support Customer Support

Webroot stopped working. Had to reinstall but it stops on the install window

  • October 2, 2016
  • 4 replies
  • 276 views
L
Fresh Face
Webroot stopped working so I tried to reinstall. It keeps getting stuck on the install window and will not go any further. The window says installing but there is no progress. I have 51 days left on my subscription and I have it setup to automatically renew. Now I have no webroot on my computer because it cannot install. It is installed on my sons computer and working fine. What now?

    4 replies

    ProTruckDriver
    Moderator
    Hello Imkof3, Welcome to the Webroot Community Forum, :D
     
    Please Reboot your computer.
     
    See if Webroot is in the Add / Delete Programs on your Computer Control Panel.
     
    If it's there, Uninstall it. Then follow the steps below:
     
    Please follow the steps below closely in terms of installing WSA on the target system/machine!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online during the install to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
    • Install with the new installer, entering your Keycode when prompted to do so in the install process
    • Let it finish it's install scan
    • Reboot 
    If Webroot will not install Please submit a Support Ticket or Contact Webroot Support to sort this problem.
     
    HTH,
    Dave.;)
     
    EDIT: Please see this KB Article if Webroot is missing from your Control Panel. This is another way to uninstall.
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    RetiredTripleHelix
    acooldozen
    Ssherjj
    L
    Fresh Face
    • lmkof3
    • Author
    • Fresh Face
    • October 2, 2016
    First of all I am on a Mac running 10.7.5 not a PC so there is no Control Panel or Uninstall. I have removed all webroot files and deleted my trash and restarted. I redownloaded webroot and put in the correct keycode (I doubled checked this code twice). I have been running webroot on my computer since 2011 and have upgraded it every year. Not sure why I am having this issue now. I really need to have this up and working. Especially since I will be paying for another year on it soon. I am again stuck on the Intalling SecureAnywhere window with no progress.
    ProTruckDriver
    Moderator
    Hello Imkof3,
     
    Probably the way to fix this issue is submit a Support Ticket or Contact Webroot Support to sort this problem. 
     
    Let me Ping ? in on this. She the Mac Guru here on the Community Forum.
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    RetiredTripleHelix
    B
    Ssherjj
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • October 2, 2016
    Hi lmkof3,
     
    Welcome to the Webroot Community,
     
    Sorry you are having issues with Webroot.
     
    May I ask what Mac OS that you have? Is it Maverick or Yosemite? If it is have you checked your Disk Permissions? Sometimes that will hinder Webroot from installing. Let me know what Mac OS you are running and I can give you instructions how to check disk permissions. Also have you checked your Firewall in System Preferences?
     
    Otherwise the best thing to do is contact support as ProTruckDriver has stated.
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    RetiredTripleHelix
    B
    Terms & ConditionsAccessibility statement