webroot will not open

  • 27 October 2014
  • 1 reply

When I clic on the program icon to open, nothing happens. Reinstall?  How?

1 reply

Userlevel 7
Hello there mjw, welcome to the Community!
Yes, I think you hit on the right first step to try, the re-intall.
I know you cannot open it, but will it allow you to unintall?  Try this first.
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot (SEE BELOW FOR DIRECTIONS)
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
To Uninstall:
  • Be on the internet!
  • Click Start
  • All Programs
  • Webroot SecureAnywhere
  • Tools
  • Uninstall Webroot
Let us know if that helps!  If this does not work to uninstall, or you still cannot launch the program following re-install, let me know, we can try other things  :)