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when searching for website the safe link will not processing

  • October 16, 2014
  • 4 replies
  • 142 views

When searching for web sites it used to tell me if that page was safe and now it just keeps processing the link

Best answer by shorTcircuiT

Hello newfiehair, welcome to the Webroot Community!
 
I am assuming you are using Chrome as your browser.  Google has recently released an update to the browser that is disrupting parts of the Web Threat Shield.  The shield itself appears to be working and blocking unsafe sites, but as you may have noticed the 'reputation' check on search engine results are not: all we see on Chrome when doing a search is the constant circle at each result instead of the usual reputation indicator.
 
Webroot is fully aware of the issue, and they are hard at work on it, but there is not currently an ETA on the fix.
 
Until the fix has been completed you might want to use IE or FireFox, at least when using search engines.
 
Please see THIS THREAD for more information as well as comments and updates from Webroot regarding this issue.
 
Webroot has stated that they are close to a fix, but do need to complete QA on it.  Hopefully we will see this fixed soon!

4 replies

shorTcircuiT
Gold VIP
  • Gold VIP
  • Answer
  • October 16, 2014
Hello newfiehair, welcome to the Webroot Community!
 
I am assuming you are using Chrome as your browser.  Google has recently released an update to the browser that is disrupting parts of the Web Threat Shield.  The shield itself appears to be working and blocking unsafe sites, but as you may have noticed the 'reputation' check on search engine results are not: all we see on Chrome when doing a search is the constant circle at each result instead of the usual reputation indicator.
 
Webroot is fully aware of the issue, and they are hard at work on it, but there is not currently an ETA on the fix.
 
Until the fix has been completed you might want to use IE or FireFox, at least when using search engines.
 
Please see THIS THREAD for more information as well as comments and updates from Webroot regarding this issue.
 
Webroot has stated that they are close to a fix, but do need to complete QA on it.  Hopefully we will see this fixed soon!

Ssherjj
Moderator
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  • Moderator
  • October 16, 2014
@ wrote:
When searching for web sites it used to tell me if that page was safe and now it just keeps processing the link
Welcome to the Community Forum newfiehair!
 
 
Could you tell us if you are using Chrome or what Browser you are using?
 
Edit Looks like shorTcircuiT got this one. Thanks David!!
 
Best Regards,

shorTcircuiT
Gold VIP
  • Gold VIP
  • October 16, 2014
@ wrote:
...........
 
 
Edit Looks like shorTcircuiT got this one. Thanks David!!
 
Best Regards,
It takes mighty quick fingers to get there before you Sherry!  I just had to get one first tonight..    All yours now, let me know if I can help 🙂

Ssherjj
Moderator
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  • Moderator
  • October 16, 2014
Hey David we are a Team so it's great to have you get that OP..no problem .. 😉