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Why are all webfilter's icons are all gray ?

  • June 24, 2015
  • 3 replies
  • 63 views
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New Voice
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Today I noticed that all webfilter's icons on google search pages are turned gray. What is wrong ?Some days ago the extension was still working properly in Firefox.

Best answer by Ssherjj

Hello bluewill,
 
Are you seeing this issue on a Mac or Windows machine?

This usually indicates that Webroot is unable to connect  to the servers properly.

Would you do a system reboot and see if that corrects the issue?
 
 
Please get back and let us know. Thanks
 
Kind Regards,

    3 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • Answer
    • June 24, 2015
    Hello bluewill,
     
    Are you seeing this issue on a Mac or Windows machine?

    This usually indicates that Webroot is unable to connect  to the servers properly.

    Would you do a system reboot and see if that corrects the issue?
     
     
    Please get back and let us know. Thanks
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    TripleHelix
    B
    New Voice
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    • bluewill
    • Author
    • New Voice
    • June 25, 2015
    I'm using a windows 8.1 tablet and yes after the reboot, the webroot filtering extension is working again. But it's strange, because the wi-fi signal was always showing the maximum strength, so I didn't think there were problems with the connection.
     
    Thank you and best regards
     
    bluewill
    Ssherjj
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • June 25, 2015
    Hi bluewill,
     
    Yes I've had mine turn gray as well just to reboot and have everything back again and working. Happy to hear all is ok now!
     
    Thanks for letting us know. Just holler if you need anything else.
     
    Have a good evening,
     
    Best Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    TripleHelix
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