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Why does Backup & sync show I used 14.4 GB of 25 GB, but the folder is empty and I've never used it.

  • November 23, 2014
  • 3 replies
  • 29 views

I was going to start using Backup & Sync, which I have not used yet, and the status screen shows I've already used 14.4 GB.  The folder is empty.  What's in the 14.4 GB and where is it?

3 replies

Ssherjj
Moderator
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  • Moderator
  • November 23, 2014
@ wrote:
I was going to start using Backup & Sync, which I have not used yet, and the status screen shows I've already used 14.4 GB.  The folder is empty.  What's in the 14.4 GB and where is it?
Hello JB68,
 
Welcome to the Community,
 
Please issus a Support Ticket and they certainly can have a look at this.(Free of charge) For I've not heard of this issue before.
 
Can any of our Forum experts assist here with this question?
 
Best Regards,

ProTruckDriver
Moderator
Hello JB68, Welcome to the Webroot Community Forum. :D
 
Sherry is right, please submit a Support ticket. I've had this problem about a year ago and they have to fix it on the back end.

nic
Forum|alt.badge.img+56
  • Retired Webrooter
  • November 24, 2014
If you log into your console do you see any files in there?