Why does Backup & sync show I used 14.4 GB of 25 GB, but the folder is empty and I've never used it.
I was going to start using Backup & Sync, which I have not used yet, and the status screen shows I've already used 14.4 GB. The folder is empty. What's in the 14.4 GB and where is it?
+62Hello JB68,@ wrote:
I was going to start using Backup & Sync, which I have not used yet, and the status screen shows I've already used 14.4 GB. The folder is empty. What's in the 14.4 GB and where is it?
Welcome to the Community,
Please issus a Support Ticket and they certainly can have a look at this.(Free of charge) For I've not heard of this issue before.
Can any of our Forum experts assist here with this question?
Best Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Hello JB68, Welcome to the Webroot Community Forum. :D
Sherry is right, please submit a Support ticket. I've had this problem about a year ago and they have to fix it on the back end.
Sherry is right, please submit a Support ticket. I've had this problem about a year ago and they have to fix it on the back end.
Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+56If you log into your console do you see any files in there?
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