why does my account say at one time that it needs activated & then another time not?

Hi ricka85,
 
Welcome to the Webroot Community Forum,
 
Have you clicked on the Webroot Icon on your computer near the clock and opened the Webroot Secure Anywhere window. and on the lower right hand side look for my account and click on it and look for the activate button and click on it. There will be a space for you to paste or enter your key code you received from Webroot. Enter the key code and then start to run a full scan on your computer. When the full scan is finished, Webroot will be installed on your computer.
 
Are you saying you cannot download and install Webroot on your Android phone? Do you have the correct Webroot (WSAC) version?
 
Please look here for the installation of Webroot  for your Android device https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
 
Next, go to the Account Console and log in to check your account permissions.

 
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
 
Locate the profile (Email address) you are wanting to use to log in.  Check to make sure that all permissions are set to Access.  If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access.  If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access.
 
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit.  On the next screen, click the Access & Permissions tab at the top.  Adjust your settings here.
 
 
Please let us know if you still need assistance or if I haven't answered your question.
 
 
Kind Regards,