Hi jamesjphillips

 

Welcome to the Community Forums.

 

I presume that you are referring to what you are seeing in the Web Console/My Webroot?  If my supposition is correct then it is most likely becuase you have not yet registered your WSA keycode.  

 

Please take a look at this Knowledge Base article about how one adds a keycode to a console.

 

If this is not your issue or what I have suggested does not help then please post back with more information on your specific issue.

 

Regards, Baldrick

 

 

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