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why doesnt webroot start when I need to scan ?  nothing happens  even when I reload it !
@ wrote:

why doesnt webroot start when I need to scan ?  nothing happens  even when I reload it !

Hi webie,

 

Welcome to the Community,

 

Would you look at the bottom of my signature page and do a clean reinstall of WR. I have links for Best Buy or Webroot..Please have your keycode available.  EDIT..The links are for a PC not a Mac.

 

Please let us know how it goes or if you need more help.

 

Best Regards 
To add to what Sherry said, the best way to do a clean install is to do the following :)

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 
 I had to shut the computer off and restart  Then it did the scan,  no viruses were found  This happened before .  I'm using windows 7  Now its working   I don't know what happened 
@ wrote:

 I had to shut the computer off and restart  Then it did the scan,  no viruses were found  This happened before .  I'm using windows 7  Now its working   I don't know what happened 

Hard to say, obviously.  Do let us know if it happens again.  I am glad it is working at the moment, and hopefully it will keep working!

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