Why has my transaction not completed, and why will nobody help?

@ wrote:
I have, in the past, very much enjoyed using nd suggesting Webroot products. However, over the past several days, I have been trying to renew my subscription to SecureAnywhere Complete, and I have run into nothing but problems. I am right now looking at my bank account in a different tab, and I show that the funds are available, and that all previous transactions that could possibly tie up funds have been fully completed. When attempting renewal using my Visa debit card, I was presented with an error, saying that I had not entered the address that shows on my statements. I checked the address entered against that on a statement, and they are in fact identical. I submitted the purchase on a business day (yesterday), during business hours. It is, well after 24 hours, still sitting there, showing as pending in my bank account (just as it had before in my Paypal account on a previous attempt that I had to have cancelled) while waiting for the vendor (i.e. Webroot) to finalize the transaction.
I have had no resolution to this issue. Instead I am presented with the ever-present rude copy/paste info saying that I can call (which I have, on multiple occasions, said that I couldn't, due to as yet unresolved cell network issues where I live) or submit a ticket. I have submitted a ticket, as directed by said info and by one of the sales team, and was told by the support team that they wouldn't do anything about it, and they suggested I contact the sales team. This is surprisingly poor business practice for a company with such a great product. You can't expect your customers to continue to buy from you, no matter how good the product is, if you treat them like garbage. I demand resolution of this issue ASAP, or I will be forced to choose another service, and as a PC technician, I will no longer recommend Webroot products to my clients, and in fact recommend against them due to VERY poor customer service.