Skip to main content
Solved

why the new logoff option?


Suddenly I notice that the green password manager toobar icon no longer automatically logs you out upon closing web browser.  Now I have to perform the extra step of manually logging off.  If I forget to do that, someone who opens browser will see all my passwords.

Best answer by telindow

I don't know whether it was just re-booting or the combination of signing into PWM, closing browser, and rebooting, but Success! 
 
Thanks, James G and y'all for the help and interest.
View original
Did this help you find an answer to your question?

14 replies

JamesG
  • Retired Webrooter
  • 725 replies
  • March 16, 2016
Hello,

I have been unable to reproduce this issue. Can you please provide more information about the environment you are seeing this in? What browser and OS are you using? Are you using any other extensions or plugins with this browser?
 
Regards,

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • 21894 replies
  • March 16, 2016
Hi James!
 
I did reproduce this when signing into PWM and closing the browser and opened the browser and I was still signed in. I tried again to reproduce this and signed into PWM and closed the browser and I was signed out. :@
 
I am using W 10 here and just ABP in Firefox

 
 

JamesG
  • Retired Webrooter
  • 725 replies
  • March 16, 2016
Thank you Sherry!
 
I'll have the team look into this further with that environment.

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • 21894 replies
  • March 16, 2016
Sure thing James!
 
Thank you for your help!;)

JamesG
  • Retired Webrooter
  • 725 replies
  • March 16, 2016
?, Can you please provide some more information about your environment? 

?, how long did you wait before reopening Firefox after closing it? It could be that the process did not end before you restarted the browser.
 
Thank you!

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • 21894 replies
  • March 16, 2016
@ wrote:
@, Can you please provide some more information about your environment? 

@, how long did you wait before reopening Firefox after closing it? It could be that the process did not end before you restarted the browser.
 
Thank you!
Well i waited about 30 seconds James. So I am guessing I did not keep the browser closed long enough? With my new computer it's so fast there is no waiting in opening and closing my browser. No seriously.. I'll see if I can reproduce this again?
 
I did exit the browser though.
 
 

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • 21894 replies
  • March 16, 2016
?
 
I've tried to reproduce this in Firefox and Chrome. I waited a minute before opening these browsers and I can't produce this issue. When I  open my browsers I am signed out!

JamesG
  • Retired Webrooter
  • 725 replies
  • March 16, 2016
Thanks ?!
 
I'm thinking this is caused by the process failing to end as I've been unable to reproduce beyond the time that I immediately reopened it. I'm going to wait until the original poster responds with details about their particular instance of this, but I believe that is the cause. Thank you as always for the help!!

  • Author
  • Fresh Face
  • 2 replies
  • March 16, 2016
After you replied to me, I tried closing the browser (Firefox) for an hour.  When I re-opened, I was still signed in.
I am using Windows 8.1. When I tried this with Chrome, it properly and automatically signed me out of password manager, so that when I re-opened Chrome 30 sec later, I was signed out and had to sign back in.

Baldrick
Gold VIP
  • Gold VIP
  • 16060 replies
  • March 16, 2016
No dice here. Have tried this both with Chrome & Firefox and in both caases I have to log into the Password Manager again after being logged in, closing and then reopening the browser again.

JamesG
  • Retired Webrooter
  • 725 replies
  • March 16, 2016
?,

Thank you for the information. Can you please sign into the password manager, exit your browser and then restart your computer and check for me. It is very possible that the firefox process did not shut down properly.
 
Regards,

  • Author
  • Fresh Face
  • 2 replies
  • Answer
  • March 17, 2016
I don't know whether it was just re-booting or the combination of signing into PWM, closing browser, and rebooting, but Success! 
 
Thanks, James G and y'all for the help and interest.

JamesG
  • Retired Webrooter
  • 725 replies
  • March 17, 2016
No problem!

It is likely that the reboot was the fix here. Sometimes a process does not shut down correctly(in this case, firefox) and that could cause some weird issues. If you see anything like this again please do not hesitate to let us know!
 
Regards,

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • 21894 replies
  • March 17, 2016
Hello telindow
 
Thank yo for letting us know! That's great that Webroot PW Manager has been fixed for you!
 
 

Reply