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Hello, I have another keycode for complete. If I add this keycode through "manage keycodes" will it add time to my current computers? Thank you.
Hello notmy88,

I would recommend putting in a request to support for adding a keycode to extend your service.

 

https://detail.webrootanywhere.com/servicewelcome.asp
@ wrote:

Hello, I have another keycode for complete. If I add this keycode through "manage keycodes" will it add time to my current computers? Thank you.
@ wrote:

Hello notmy88,

I would recommend putting in a request to support for adding a keycode to extend your service.

 

https://detail.webrootanywhere.com/servicewelcome.asp

I agree fully as it's the only way to add time to your current license as you can't do it yourself!

 

TH

 
Okay, thanks all.
How long do you typically have to wait in order to hear from a representative? My support ticket is still waiting for a response. 😕
I have waited from 4 to 24 hrs for a response. Someone from the Webroot Team will see your post soon and follow up on it. 😉
Welcome notmy88,

 

I wasn't able to locate your Support Ticket using the email you registered on this forum with. Can you please Send me a Private Message with the email address so I can assist you? :D

 

You can send all emails and keycodes associated with your account in the Private Message to help speed up the process.
No problem, thank you. I have a different email address associated with my main account.

 

Edit* Info sent.  Thanks again.
I personally took over on the ticket and I have resolved the issue. Thanks for the Private Message and additional information. 😉
Thank you Sir. 

 

I truly appreciate your quick help.  You set a great example for webroot's interaction with the community. 

 

Enjoy the day and the rest of your week Mike.

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