Hello ddavis510,

 

Welcome to the Community!

 

If you are seeing pop-up ads from UpdatesJava.com whenever you are opening a new tab within Internet Explorer, Firefox and Google Chrome, then your computer is infected with an adware or a potentially unwanted program.

 

What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:

 

• Open Webroot SecureAnywhere
  
• Click on ‘Advanced Settings’ from the top right
  
• Select ‘Scan Settings’ from the left side
  
• Unselect the option “Detect Potentially Unwanted Applications”
  
• Click on the Save button (you may have to enter in a CAPTCHA)
  
• Reselect the option to “Detect Potentially Unwanted Applications”
  
• Click on the Save button
  
• Run another scan with Webroot and remove any items that get detected.

To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.

 

 I hope this helps you both understand, and resolve the problem and if not please let us know!

 

 

 

NOTE: As noted above, PUA's that:

 

• Come in with other downloads
  
• Have a clear opt out ability prior to install

 

are often NOT detected and removed.  This is partly for legal reasons: the source of the download can complain about it's extra software being blocked automatically by Webroot.  There may be to allow WSA to recognize and block a LOT more PUA's than it currently can.  Please see THIS IDEA for more information, and give a KUDO if you agree.  User Idea requests are noted by the Webroot Team, and the more Kudo's on an Idea the more likely we may see dev time devoted to it.

 

 

 Thanks,

 

Best Regards,

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Its a flash update not a java update.



I can't find a PUA.



It still redirects to the flash update and starts download of setup.exe. 



I put in a trouble ticket. How long does it generally take for someone to look into it?

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@ wrote:

Its a flash update not a java update.



I can't find a PUA.



It still redirects to the flash update and starts download of setup.exe. 



I put in a trouble ticket. How long does it generally take for someone to look into it?

Hiddavis510,

 

Sorry for your issue. May I suggest you go to this thread for the updates for Flash player and see if this helps.  Chrome has it's own Falshplayer built in so that shouldn't be a problem there.

 

Usually Support is pretty quick and give them a day or two but beings as it's a weekend it might be abit longer.

 

Let us know how things are going ok?

 

Best Regards,

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To add to what Sherry has suggested...

 

In the cases that I have contacted Support, I have usually had an answer within a couple of hours.  One thing though is DO NOT add to the Ticket or update it in anyway.. .doing so will alter the date/time stamp and push it to the back of the queue.  Be patient, they will be with you pretty soon.

 

Take a look at the thread Sherry provided a link to.  Very often, if you are not downloading directly from Adobe, the download will be blocked.

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It doesn't look like a  legit update. I click a link on ebay or what not and I get redirected to worksdown.com but it says its an adobe flash update and when I try to navigate away it starts a download of a file called setup.exe.

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Do not install what it is trying to download obviously.  Wait for Support.. they will need to take a look to make sure you are not infected with malware or affected with PUA garbage.

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Hi Folks, 

I've uninstalled any new software since these issues started. I can't find it. How do I open a support ticket? Could it be hiding in registry? 

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Hello ddavis, welcome back!

 

Here is a link to submit the Trouble Ticket

 

You can also find the link in the bottom of my posts in the signature area, as well as a few others here on the Community like @ 

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