windows 10
No support for Windows 10 and yes, I know they do not support new OS until they are released to the public. Apps for W10 are supposed to be compatible if they are compatible with earlier versions Windows... Even at this early stage. WRSC was compatible with Windows 10 9860 but not 9879... Hum, wonder what changed.
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I have uninstalled webroot following frequent BSOD ntfs.sys error. Has anything changed on that grounds?
@dtouch wrote:Would you be able to contact support and upload your logs for us?
I have uninstalled webroot following frequent BSOD ntfs.sys error. Has anything changed on that grounds?
I think I have already mentioned that.
I had contacted the support and I got this response
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Support said
--------------------------------
Hello,
Thank you for contacting Webroot Support.
We apologize, however, Windows 10 is not currently supported. Because this is a technical preview, we can't do much with it, until the full release.
If you have any further questions, please reply to this message.
Regards,
Webroot Support Team
------------------------------------
@dtouch wrote:Just reply telling them that you want to upload logs for them, for testing purposes.
@
I think I have already mentioned that.
I had contacted the support and I got this response
------------------
Support said
--------------------------------
Hello,
Thank you for contacting Webroot Support.
We apologize, however, Windows 10 is not currently supported. Because this is a technical preview, we can't do much with it, until the full release.
If you have any further questions, please reply to this message.
Regards,
Webroot Support Team
------------------------------------
@ wrote:
Just reply telling them that you want to upload logs for them, for testing purposes.I have already uninstalled wsa. I will install again. How do I generate logs?
Hi @
Can you run Webroot’s Log Gathering Tool and put your email address in it and after it's finished uploading then Submit a Support Ticket with the same email address and say@ requested to upload logs and even add the link to this post and Nic will make sure the right person will get the info.
WSALogs Log Gathering Tool Download Link: http://download.webroot.com/wsalogs.exe
Thanks,
Daniel 🙂
Can you run Webroot’s Log Gathering Tool and put your email address in it and after it's finished uploading then Submit a Support Ticket with the same email address and say
WSALogs Log Gathering Tool Download Link: http://download.webroot.com/wsalogs.exe
Thanks,
Daniel 🙂
I will do that. I was searching WSAC if there was any hidden option to generate the log.
@dtouch wrote:Anytime Buddy!
@ Thank you.
I will do that. I was searching WSAC if there was any hidden option to generate the log.
Cheers,
Daniel 😃
I just needed to do the double download with build 10130.
Windows 10 blocked it by filenamesaying incompatible. Seems to be working fine and Webroot said the system was compatible.
Windows 10 blocked it by filenamesaying incompatible. Seems to be working fine and Webroot said the system was compatible.
Hello Bill_R,
Welcome to the Webroot Community,
Just uninstall Webroot and then upgrade to10130 and reinstall Webroot again and you'll be fine. With Windows Preview upgrades this needs to be done. I'm running Windows Preview with Webroot without any issues.
Hope this helps,
Kind Regards,
Welcome to the Webroot Community,
Just uninstall Webroot and then upgrade to10130 and reinstall Webroot again and you'll be fine. With Windows Preview upgrades this needs to be done. I'm running Windows Preview with Webroot without any issues.
Hope this helps,
Kind Regards,
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