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Wnen I try to open password manager it say your account has been deactivated need help

  • February 28, 2015
  • 3 replies
  • 28 views
E
Fresh Face
  • EO
  • Fresh Face
When I click on password manger it say your account has been deactivied need help

    3 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • February 28, 2015
    Hello EO,
     
    Welcome the Webroot Community Forum,
     
    May I check as to whether you have recently renewed your subscription, and if so then Is your renewal directly through Webroot or do you renew through Best Buy?
     
    Did this just happen? Has PM been working before?
     
    Some more infornation could be helpful.
     
     
    Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    E
    Fresh Face
    • EO
    • Author
    • Fresh Face
    • February 28, 2015
    I renewed it through amozon and it was working before
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • February 28, 2015
    Hello EO,
     
    My best advice is to submit a Support Ticket free of charge with an active subscription and they will look into this for you.
     
     
    Support is usually pretty quick but since it's the weekend then give it until Monday or so. Ok?
     
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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