Hi there brihy1,

 

This is definitly not normal behavior if SecureAnywhere is installed properly. There could be a problem with either the installation of SecureAnywhere or it may be related to a problem with the User account.  So that we can help figure out what is causing this problem, please click on the link below and create a Support Ticket.

 

Create a Support Ticket

 

Enter your registered email address into the form and then fill out the requested information on the page that appears.  You will then be contacted with further instructions on how to fix the problem.

 

Thanks,

 

Howard

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already filled out a support ticket awhile back.ive already tried uninstalling-reintalling many times and nothing.its actually happening on both my laptop(win 7 64)and pc(win 7 32).

 

this is what i was told:Hello,

We are currently looking into the cause of this issue and will update you as soon as we have a solution. We appreciate your patience in these situations.

Thank you.

Webroot Support Team. from support

01/13/12

 

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Which Browser and Version are you using?

 

Thanks,

 

Howard

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firefox 10.this has happened since installing wsa complete with ff 8 or 9 whenever wsa came out.when im in the standard account on windows and open up ff the wsa toolbar is not even there at all,so its not like i can enable it.

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Do you have any problems when trying to use Internet Explorer, I am wondering if this is a Firefox issue?

 

 

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no ie9 has always worked,never had a problem.just ff

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Hi Brihy,

 

Would you please private message me your email address so I can take a look at your ticket?  You can private message me by clicking my name and choosing to "send this user a private message."

 

Thanks,

 

Jim

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jimm i already sent howardr that info and support got back to me saying that they reproduced the issue and it will not be fixed in short term,but they did give me a work around and now the toolbar works with all my windows accounts,thanks webroot support and howardr for passing it on.i can say one thing for sure is you guys have the best tech support very fast and helpful.

 

i wasnt sure if you wanted me to post the work around fix here or not?please let me know,thanks brian

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Hi Brihy,

 

Yes, actually Howard sent me that, and I sent you the support response.  I'll go ahead and post it here for anyone else who wants to see it. 

 

Please note that if this solution proves difficult to follow, support can perform it for you, but you will need to open a support ticket here: https://detail.webrootanywhere.com/servicewelcome.asp

 

The workaround is as follows:

 

In Windows 7 or Vista, copy the contents of

C:Users*Your Admin Account*AppDataRoamingMozillaFirefoxProfiles*Your Admin Profile*extensions{8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}

to

C:Users*Standard User*AppDataRoamingMozillaFirefoxProfiles*Standard User Profile*extensions{8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}



Then restart Firefox.

 

In Windows XP, copy the contents of

C:Documents and Settings*Your Admin Account*Application DataMozillaFirefoxProfiles*Your Admin Profile*extensions{8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}

to

C:Documents and Settings*Standard User*Application DataMozillaFirefoxProfiles*Standard User Profile*extensions{8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}

 

Then restart Firefox.

 

I hope this information is helpful.

 

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