Hello @socalgail 

I don’t see any issues have a look here at anytime: https://status.webroot.com/ so I don’t know what else to say?

Thanks,

Thanks for trying to help. But the information provided by the link you supplied is NOT ACCURATE. First of all, I notified Webroot Support of this ongoing problem everyday since Dec 31st. However, the status page says no incidents were reported. Second, today, Jan 1, 2022, I am still not able to activate a valid passcode, purchased from the Webroot store on Amazon, on two of the 5 devices covered by the license. I did activate 3. So the issue is on the Webroot side. Perhaps a different server is used to activate passcodes while the status only indicates scanning problems.

This problem persists and I am sure many others are experiencing something similar.

Hello @socalgail 

Then you need to contact support!

Webroot Support:

Submit a ticket

Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

Thanks,

Just a status update here. Now the passcodes on 4 of the 5 devices have been activated. Still, Windows 8.1 fails due to the inability to use the internet.

It needs the internet so it can check the Webroot Cloud.

Yes, I have submitted a request for support. They responded with a request for the passcode which I provided. But since then, no word back.

Thanks for the update, it can take sometime so just have some patience!

Thanks!