It is impossible to connect to your server to register a new key code. It appears to be working intermittently since I can register some devices and not others. Even registering for this support account did not work at first. It seems everyone at Webroot decided to take an early holiday and left no one to mind your servers. This is clearly not a way to increase your subscriber base or generate goodwill in your user community. Many of us have been wasting precious hours or OUR TIME trying to figure out what is wrong and now it seems that the problem is your server.
Solved
Your Server is Down or Only Working Intermittently
Best answer by TripleHelix
Hello
Then you need to contact support!
Webroot Support:
Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
+63Hello
I don’t see any issues have a look here at anytime: https://status.webroot.com/ so I don’t know what else to say?
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Thanks for trying to help. But the information provided by the link you supplied is NOT ACCURATE. First of all, I notified Webroot Support of this ongoing problem everyday since Dec 31st. However, the status page says no incidents were reported. Second, today, Jan 1, 2022, I am still not able to activate a valid passcode, purchased from the Webroot store on Amazon, on two of the 5 devices covered by the license. I did activate 3. So the issue is on the Webroot side. Perhaps a different server is used to activate passcodes while the status only indicates scanning problems.
This problem persists and I am sure many others are experiencing something similar.
+63Hello
Then you need to contact support!
Webroot Support:
Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Just a status update here. Now the passcodes on 4 of the 5 devices have been activated. Still, Windows 8.1 fails due to the inability to use the internet.
+63socalgail wrote:
Just a status update here. Now the passcodes on 4 of the 5 devices have been activated. Still, Windows 8.1 fails due to the inability to use the internet.
It needs the internet so it can check the Webroot Cloud.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Yes, I have submitted a request for support. They responded with a request for the passcode which I provided. But since then, no word back.
+63socalgail wrote:
Yes, I have submitted a request for support. They responded with a request for the passcode which I provided. But since then, no word back.
Thanks for the update, it can take sometime so just have some patience!
Thanks!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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