In the last 2 weeks, i've seen two machines which were brought to their knee's by a TON of rundll32.exe running in the background. I determined they were being caused by Webroot. In each case, webroot had just updated 1 day before. (judging by the installed date in the apps and features)
The first machine had 5,000+ rundll32's and the machine i Just saw this morning had 160. After uninstalling webroot from safe mode both computers ran normally.
Both machines were running Windows 10. I have neither computers in my possession so all I can do is report on the issues I've seen. I thought it was a one off the issue until I just saw it this morning.
150 to 5,000 rundll32.exe's running in memory after Webroot update bringing machines to their knees.
+63Hello @ and Welcome to the Webroot Community!
If you ever see that again either on your system or someone you know it would be best to Submit a Support Ticket from the said problem system or systems then Webroot could investigate what could be the cause of the issues you are seeing. At this time I don't see it on my Win 10 x64 build 1809 system so can't really say what might be the cause?
HTH,
If you ever see that again either on your system or someone you know it would be best to Submit a Support Ticket from the said problem system or systems then Webroot could investigate what could be the cause of the issues you are seeing. At this time I don't see it on my Win 10 x64 build 1809 system so can't really say what might be the cause?
HTH,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
+9Hi, agree w @ . @ please submit a support ticket and we will help you out.
We are eager to get more information about this situation.
We are eager to get more information about this situation.
Think it was already explained here
https://community.spiceworks.com/topic/2181263-webroot-version-9-0-24-37-causing-issues-this-morning
https://community.spiceworks.com/topic/2181263-webroot-version-9-0-24-37-causing-issues-this-morning
+63From the Business side of the Community: https://community.webroot.com/t5/Announcements/Webroot-Business-Endpoint-Protection-Intermittent-performance/td-p/335261 as I don't think it happened to any Consumers?@ wrote:
Think it was already explained here
https://community.spiceworks.com/topic/2181263-webroot-version-9-0-24-37-causing-issues-this-morning
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
+63With the Consumer version or from a MSP? https://www.webroot.com/ca/en/business/partners/msp-partner-program I guess most of us missed the issues that you mentioned.@ wrote:
Well, I saw it happen to 2 average users.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
+63Understood.@ wrote:
Unfortunately i'm not sure as I no longer have those computers in front of me.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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