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2FA Failed to setup

  • December 30, 2019
  • 1 reply
  • 68 views

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Setting up 2FA on windows 10 laptop is successful until I try to complete after code verification using Google Authenticator. The COMPLETE button does not highlight and cursor shows “NOT” sign when on button.

Best answer by Ssherjj

Hello  @quadredun 

Welcome to the Webroot Community,

Sorry to hear you are having issues.

To be honest I haven’t tried the 2A yet on my systems. So I would advise that you Submit a Support Ticket which is Free of charge and they can get this sorted for you.

 

Please give the Support Team 24-48 hours to respond.

 

HTH?

1 reply

Ssherjj
Moderator
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  • Moderator
  • Answer
  • December 31, 2019

Hello  @quadredun 

Welcome to the Webroot Community,

Sorry to hear you are having issues.

To be honest I haven’t tried the 2A yet on my systems. So I would advise that you Submit a Support Ticket which is Free of charge and they can get this sorted for you.

 

Please give the Support Team 24-48 hours to respond.

 

HTH?