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A webroot critical error Failed to find required file C/ProgramData/WRData/pkg/LPPlugin.dll

  • May 26, 2017
  • 2 replies
  • 236 views
P
How do I get rid of this?
 
A webroot critical error    Failed to find required file    C/ProgramData/WRData/pkg/LPPlugin.dll

    2 replies

    B
    Bronze VIP
    • BurnDaddy
    • May 26, 2017
    Hello piepmeier,
     
    Welcome to the Webroot Community.
     
    I would recommend an uninstall/clean reinstall of Webroot to correct this problem.
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
     
    BD
    ProTruckDriver
    Baldrick
    Ssherjj
    D
    • deeestes
    • May 9, 2018
    Ok so a quick question before I do the uninstall and restall.  Best Buy set up your computer to backup to a certain location from time to time... Does this effect any of that?
     
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