I have purchased a new 5pc complete license and activated it on 3 pcs on two continents all with different versions of windows. The interface remained red on all PCs with the button to renew, while showing active, and 365 days.
Webroot support is of no help at all, since they only know uninstall/install as if this was a possible computer problem while all the time it looks like a backend problem or a key problem.
Anyone encountered such a bug?
Solved
activating new license does not change interface color
Best answer by Petrovic
Red.- One or more critical items require your intervention.
Try scanning
Run a scan in one of two ways:
Also look here on Adding a Keycode into the Console.
WSA Management Website User Guide
https://download.webroot.com/SecureAnywhereWebsiteUserGuide.pdf
Try scanning
Run a scan in one of two ways:
- From the main panel.
- From the system tray.
To use the main panel:
- Open SecureAnywhere.
- On the main panel, click the Scan My Computer button.
To use the system tray:
- From the system tray, right-click on the Webroot icon. [img]http://d3hj48gy07tbjf.cloudfront.net/LIVEIMGS/00-F-consumer/2014pchelp/webrooticon.png[/img]
- From the pop-up menu, select Scan Now. [img]http://d3hj48gy07tbjf.cloudfront.net/LIVEIMGS/00-F-consumer/2014pchelp/scannowmenu.png[/img]
Also look here on Adding a Keycode into the Console.
WSA Management Website User Guide
https://download.webroot.com/SecureAnywhereWebsiteUserGuide.pdf
Hello Quick1, Welcome to the Webroot Community Forum.:D
Did you contact Support by Support Ticket or Phone? If by Support Ticket, I believe the quickest way to sort this problem is to Contact Webroot Support
HTH,
Dave.;)
Did you contact Support by Support Ticket or Phone? If by Support Ticket, I believe the quickest way to sort this problem is to Contact Webroot Support
HTH,
Dave.;)
+52Red.- One or more critical items require your intervention.
Try scanning
Run a scan in one of two ways:
Also look here on Adding a Keycode into the Console.
WSA Management Website User Guide
https://download.webroot.com/SecureAnywhereWebsiteUserGuide.pdf
Try scanning
Run a scan in one of two ways:
- From the main panel.
- From the system tray.
To use the main panel:
- Open SecureAnywhere.
- On the main panel, click the Scan My Computer button.
To use the system tray:
- From the system tray, right-click on the Webroot icon. [img]http://d3hj48gy07tbjf.cloudfront.net/LIVEIMGS/00-F-consumer/2014pchelp/webrooticon.png[/img]
- From the pop-up menu, select Scan Now. [img]http://d3hj48gy07tbjf.cloudfront.net/LIVEIMGS/00-F-consumer/2014pchelp/scannowmenu.png[/img]
Also look here on Adding a Keycode into the Console.
WSA Management Website User Guide
https://download.webroot.com/SecureAnywhereWebsiteUserGuide.pdf
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.