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add ons are missing in Chrome

  • November 3, 2015
  • 2 replies
  • 27 views

 My add ons are missing from IE and Chrome. THey are not even there to enable???

2 replies

  • November 3, 2015
Hello ?
 
Welcome to the Webroot Community.
 
Sorry to hear you''re having trouble with your extensions.
 
Since this is affecting more than one browser I would recommend an uninstall/clean install of Webroot. It only takes a couple of minutes. :)
 
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
BD
 
 

RetiredTripleHelix
Gold VIP
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Hello ? see if you can try this to get the extensions installed: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Waiting-for-Webroot-Extensions-in-google/m-p/218311#M13810
 
And the same for the Password Manager Drag this file in the picture below into the Open Chrome Browser!
 
Thanks,
 
Daniel ;)