Added Reimage Repair to my system
Webroot is reading Reimage Repair as a threat and wants to remove it. How can I get Reimage and Webroot Secure compatable ?
Hi concretedave
Welcome to the Community Forums.
There are a couple of things that you can do. For the longer term you should Open a Support Ticket, to advise the Support Team of this and get them to chgeck and correct what may well be a False Postive.
In the shorter term you should try to add the main components of Reimage Repair to the 'Block/Allow' list so that hopefully WSA will allow them to run as per normal. To do this click on the gear/cog to the right of the PC Security tab, and then click on the 'Block/Allow Files' tab on the next page displayed.
In the 'Block/Allow Files' panel check first to see that the componentsof Reimage Repair are not already recorded with a status of 'Block' and if they are and you are sure it is safe to do so chencge the status to 'Allow'.
If the components are not listed then click the 'Add File' button and in the dialog presented search for and select (in turn if there are more than one component to be logged) each component. For each component click on 'Open' to have it included in the list of files under 'Block/Allow Files' and then make sure that its status is set to 'Allow'.
Once you believe that you have so logged the key components trying runningthe application again...hopefully as a temporary measure this will sort out the conflict until the Support Team can respond.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
There are a couple of things that you can do. For the longer term you should Open a Support Ticket, to advise the Support Team of this and get them to chgeck and correct what may well be a False Postive.
In the shorter term you should try to add the main components of Reimage Repair to the 'Block/Allow' list so that hopefully WSA will allow them to run as per normal. To do this click on the gear/cog to the right of the PC Security tab, and then click on the 'Block/Allow Files' tab on the next page displayed.
In the 'Block/Allow Files' panel check first to see that the componentsof Reimage Repair are not already recorded with a status of 'Block' and if they are and you are sure it is safe to do so chencge the status to 'Allow'.
If the components are not listed then click the 'Add File' button and in the dialog presented search for and select (in turn if there are more than one component to be logged) each component. For each component click on 'Open' to have it included in the list of files under 'Block/Allow Files' and then make sure that its status is set to 'Allow'.
Once you believe that you have so logged the key components trying runningthe application again...hopefully as a temporary measure this will sort out the conflict until the Support Team can respond.
Hope that helps?
Regards, Baldrick
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