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after installing webroot on on windows 10 bootup is slow and freezes

  • September 7, 2015
  • 6 replies
  • 193 views
C
Fresh Face
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Hi, Webroot works fine except freezes Win 10 computer for about 2 minutes, and then allows me to log on.  Happens after start up screen, waits 2 minutes and then opens signon screen. After that works normally. Any suggestions appreciated.

    6 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • September 7, 2015
    Hello ?,
     
    Welcome to the Webroot Community,
     
    Would you please do a uninstall/reinstall of Webroot?
     
    Follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      S
      New Voice
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      • sont13
      • New Voice
      • June 11, 2016
      I have a win10 32 bit and reinstall doesn't help.  My problem is on reboot.  It locks up and it may come up after a complete shutdown or in safe mode.  I have sent log files and talked to support to no avail.  I was supposed to have this escelated but no one responds.  I may have to ditch webroot.  Any help would be good.
        RetiredTripleHelix
        Gold VIP
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        Hello and Welcome to the Webroot Community!
         
        Just wondering what makes you think it's WSA? Have you tried without having WSA installed? I have WSA on a dozen Win 10 systems and I see no issues both 32 and 64bit.
         
        Thanks,
         
        Daniel 😉
          S
          New Voice
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          • sont13
          • New Voice
          • June 11, 2016
          This is a fresh install of win10. It has no issues with any other av or no av. As soon as I put Wsa on it freezes on start. I also have Wsa in 6 other computer of various configurations with no issues. 30 years of PC and IT tell me Wsa is the issue. I can't figure out the conflict. I would like to switch my hospital network to Wsa at some point.
            RetiredTripleHelix
            Gold VIP
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            Okay can you Please Submit a Support Ticket so they can look at your system to see what could be the issue? We can only do so much on the Community.
             
            Thanks,
             
            Daniel 😉
              S
              New Voice
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              • sont13
              • New Voice
              • June 11, 2016
              I have many times sent a support. I'm not impressed. I was told yep you have a conflict but never told ne how to resolve. So I thought maybe someone else had an idea. I have updated the drivers and such. I did a fresh install of win10.
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