after installing windows 10, webroot has disappeared from my computer. I have not found it anywhere.
After installing windows 10, webroot has disappeared from my computer. I have not found it anywhere. Even did a search..nothing. Where did it go? How do I get it back?
Hi mpolley
Welcome to the Community Forums.
I will hazard a guess that it was removed as part of the install as the version you were running on you system before the Winodws upgrade was a version that was incompatible with Windows 10.
If you cannot find a trace of WSA on your system post upgrade then I would download the latest version of the installer (for PC; Webroot version from here or Best Buy from here...let me know if you are using a Mac and I can provide links for those installers), and then making sure that (i) you are connected to the internet & (ii) you have a copy of your keycode handy, run the relevant installer which shoudl downlaod and install v9.0.1.36, which is Windows 10 ready.
Of course, I may be wrong as to the reasons for the disappearance but try the above and advise back as to the results, and we can take it from there.
Regards, Baldrick
Welcome to the Community Forums.
I will hazard a guess that it was removed as part of the install as the version you were running on you system before the Winodws upgrade was a version that was incompatible with Windows 10.
If you cannot find a trace of WSA on your system post upgrade then I would download the latest version of the installer (for PC; Webroot version from here or Best Buy from here...let me know if you are using a Mac and I can provide links for those installers), and then making sure that (i) you are connected to the internet & (ii) you have a copy of your keycode handy, run the relevant installer which shoudl downlaod and install v9.0.1.36, which is Windows 10 ready.
Of course, I may be wrong as to the reasons for the disappearance but try the above and advise back as to the results, and we can take it from there.
Regards, Baldrick
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