When I scan with Webroot each time I do...the same malware notice keeps coming back as removed...but each time it scan the same malware warning messages keeps re-appearing.??
Is the scan program not working...or how do I get rid to the malware for good,??
Help
Thanks
Answer
After scanning the same malware shows up again and again.??
Best answer by RetiredTripleHelix
Hello and Welcome to the Webroot Community!
Can you go here and Click on Reset Protection Statistics and do a scan and it should be clear after as it's just showing the amount of malware that WSA removed since you installed WSA.
Thanks,
Daniel ;)
Can you go here and Click on Reset Protection Statistics and do a scan and it should be clear after as it's just showing the amount of malware that WSA removed since you installed WSA.
Thanks,
Daniel ;)
Hi Judes
Welcome to the Community Fora.
Would you be able to provide some details as to the 'malware' that is apparently being removed but seems to reappear on the next scan? Details from the notice you see would be useful as it is possible that what you have encountered is not malware per se but rather what you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application).
We have insstructions on how to deal with thiese but I will not provide them until you can provide some more specific information as to the 'malware' as they are long and if not approrpiate to your issue then you certainly do not want to read through them.
I await your update with further details as to what is being detected, etc.
Many thanks in anticipation.
Regards, Baldrick
Welcome to the Community Fora.
Would you be able to provide some details as to the 'malware' that is apparently being removed but seems to reappear on the next scan? Details from the notice you see would be useful as it is possible that what you have encountered is not malware per se but rather what you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application).
We have insstructions on how to deal with thiese but I will not provide them until you can provide some more specific information as to the 'malware' as they are long and if not approrpiate to your issue then you certainly do not want to read through them.
I await your update with further details as to what is being detected, etc.
Many thanks in anticipation.
Regards, Baldrick
+56Hello and Welcome to the Webroot Community!
Can you go here and Click on Reset Protection Statistics and do a scan and it should be clear after as it's just showing the amount of malware that WSA removed since you installed WSA.
Thanks,
Daniel ;)
Can you go here and Click on Reset Protection Statistics and do a scan and it should be clear after as it's just showing the amount of malware that WSA removed since you installed WSA.
Thanks,
Daniel ;)
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