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All sites and passwords I input have vanished. I can no longer login and cannot reset my password.

  • February 29, 2016
  • 1 reply
  • 13 views

Yesterday when I logged in to my computer, the Webroot icon was gone.  When a opened Webroot, all my account names were still listed but there are no logins or passwords for any of them.  Today, I cannot login to Webroot since it will not recognize my password.  When I reset my password, it still will not log me in or allow me into the password manager.

1 reply

Ssherjj
Moderator
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  • Moderator
  • February 29, 2016
Hi Gilc
 
Welcome to the Webroot Community,
 
Just wondering if you renewed your keycode or not?
 
My best advive is to Submit a Support Ticket and they should be able to resolve this which is free of charge with a Webroot subscription.
 
Hope this helps?