Skip to main content
Solved

Android.Banker Trojan on new Android

  • February 14, 2018
  • 2 replies
  • 154 views

I just got a replacement LG G4 yesterday and Webroot SecureAnywhere detected an Android.Banker Trojan in the LGATCMD Service app. I chose to remove threat but it just says "Uninstall unsuccessful" each time. Not sure what I can do, has anyone else run into this?

Best answer by acooldozen

Welcome to the Community. The first thing to try is to uninstall Webroot Antivirus. ReBoot the product. ReInstall.............................Let us know how it goes? Alternately open a support ticket outlined in previous post!

2 replies

acooldozen
Bronze VIP
Forum|alt.badge.img+36
  • Bronze VIP
  • February 15, 2018
You can re-set the Android but you will lose all of your personal info etc. or you can simply open a support ticket!
https://www.webrootanywhere.com/servicewelcome.asp

acooldozen
Bronze VIP
Forum|alt.badge.img+36
  • Bronze VIP
  • Answer
  • March 7, 2018
Welcome to the Community. The first thing to try is to uninstall Webroot Antivirus. ReBoot the product. ReInstall.............................Let us know how it goes? Alternately open a support ticket outlined in previous post!