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aol mail account was hacked by someone adding air in front of my name - why did webroot not find?

  • March 30, 2015
  • 1 reply
  • 28 views
C
My aol email account was hacked by someone who added "ari" in front of my name - didn't discover for a couple of weeks and AOL said account was hacked - changed password etc, but think some who received that email from me infected now...
why did webroot not identify this?

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • March 30, 2015
    Hello clairea,
     
    Welcome to the Community Forum,
     
    WSA is a very smart Antivirus and does not scan e-mails, but as soon as you try to run a malicious attachment WSA would block the execution and protect your PC. Also if you would click on a link in an email the URL will be scanned against the cloud database.
    You have to keep in mind that WSA works a bit different than other antivirus solutions; instead of scanning everything all the time and wasting hardware resources, Webroot tries to intelligently protect you PC against threats.
     
     Also have a look at this video to see what happens when WSA misses a virus.
     
    I'm not saying that you are infected but I would Submit a Support Ticket so support can have a look at your scan logs.
     
     
    Hope this helps,
     
    KInd Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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