APD infected my laptop. I have used 4 different services to kill it and most of it is gone, but not all. It still has control of key features of Windows 8.1. I think it came in through an infected Open Office download. How do I get rid of all of it? I have used Slow-PC Finder, then AVG 2015 Anti-spyware, updated McAfee (which was originally installed as a trial version that expired - I know I should not have let it expire), then Malwarebytes premium and finally Webroot. Does anyone know what to do to take back control of Windows and rid the laptop of all the rest of the malware?
APD infected my laptop. I have used 4 different services to kill it and most gone, not all.
+62Hello and Welcome to the Community Forum,
Sorry to hear you are having these issues with your laptop!
I can't seem to find the APD infection you are talking about. Have you scanned with Webroot? Have you tried going into Safe Mode With Networking by hitting F8 on your keyboard and doing a Webroot scan from there?
If you are having problems then you can submit a Support Ticket free of charge with an active subscription and they will gladly look into this for you.
Please get back to us and let us know how things turned out so that we can help others as well.Ok?
Best Regards,
Sorry to hear you are having these issues with your laptop!
I can't seem to find the APD infection you are talking about. Have you scanned with Webroot? Have you tried going into Safe Mode With Networking by hitting F8 on your keyboard and doing a Webroot scan from there?
If you are having problems then you can submit a Support Ticket free of charge with an active subscription and they will gladly look into this for you.
Please get back to us and let us know how things turned out so that we can help others as well.Ok?
Best Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Thanks for your help! The process you sent me worked, once I finally decided to delete the Open Office that I am pretty sure brought in the initial malware. THANKS!!!! appwiz.cpl really did the job!
+62Hello!
That's just great news to hear you are all sorted now. Thank you for letting us know!
Come back anytime if you have anymore issues or you just want to browse> We are a friendly gruop here who love to help others!
Best Regards!:D
That's just great news to hear you are all sorted now. Thank you for letting us know!
Come back anytime if you have anymore issues or you just want to browse> We are a friendly gruop here who love to help others!
Best Regards!:D
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