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Applications Disappear from Identity Protection

  • June 30, 2015
  • 3 replies
  • 30 views
M
Fresh Face
Insult, then injury by Webroot's amateur antivirus
 
After hours of wasted time and frustration that Webroot does virtually nothing to mitigate for new users, I discovered through sheer luck that Secure Anywhere Antivirus was the villain that blocked cut-and-paste functions among my various programs. Problem solved? No way. 
 
Now, a couple of months later, all of my manually-added programs in Application Protection have simply vanished. I'm faced with entering them all over again. Why?
 
How many more times will your amateur program that boasted in sales pitches of automatically adding my programs, and lied by claiming "everything you need to know" is included in your online guide to adding apps, do this? How and when can I stop babysitting this infintile antivirus program?
 
And while we're at it, Why are CTRL-C and CTRL-V functions blocked within the allegedly protected Chrome browser on my Windows 8.1 PC? 
 
 

    3 replies

    JamesG
    • JamesG
    • Retired Webrooter
    • July 2, 2015
    Hello @,

    Welcome to the Webroot Community.
     
    I definitely understand your frustration and am very sorry that you are experiencing this issue.

    The only reason why I could think of the ID Shield listed programs disappearing would be an uninstallation, or corruption on the root drive.
     
    Given the seriousness of the issue, I would advise contacting our support team as they can gather logs, identify the root cause, and resolve this issue for you completely free of charge.
     
    I have provide both the support number and link to create a ticket below.
     
    Support Number: 1-866-612-4227
    Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
     
    Please do not hesitate to touch base with me here if you have any additional information or questions, or just to let me know that they have resolved the issue for you. I am very confident in their ability to take care of this for you.
     
    Best Regards,
     
     
    James G. Worldwide Online Retention Specialist
      M
      Fresh Face
      I've just not had as long as 30 minutes of wait time to deal with this program flaw -- but yesterday, I discovered that Webroot SecureAnywhere had once again deleted all the applications I added to Identity Protection. No solutions exist on your interactive assistance pages. Is there no other way to solve this problem without taking a significant chunk of time from my workday? This program is reaching the point of diminishing returns.
       
      I'm having a dsifficult time believing that, as your hold announcement claims, "...your call is very important to us."
       
       
      JamesG
      • JamesG
      • Retired Webrooter
      • July 16, 2015
      Hello @,
       
      If you are unable to wait on the phone for assistance, please submit a support ticket and request a callback for a time that is convenient for you.

      You can create a support ticket here.
       
      Our team can gather some logs from the system and find out why this issue is occurring.

      Best Regards,
      James G. Worldwide Online Retention Specialist
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