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attempt to remove Threat c:windowssystem32 undll.exe ends in a loop of scan

  • July 31, 2016
  • 2 replies
  • 31 views

Webroot can't remove the Threat "rundll32.exe". attempt ends in a loop of scans and removal wthout success.

2 replies

Ssherjj
Moderator
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  • Moderator
  • July 31, 2016
Hello rayaguh,
 
Welcome to the Webroot Community,
 
This executable is a valid part of Windows, and normally shouldn't be a threat. ... located at WindowsSystem32rundll32.exe, but sometimes spyware uses the same .... 
 
My advice would be to Submit a Support Ticket and have them check this out. As to why Webroot cannot remove the threat.
This is a free service with a Webroot susbcription.
 
Hope this helps?

Baldrick
Gold VIP
  • Gold VIP
  • July 31, 2016
Hi rayaguh
 
Welcome to the Community Forums.
 
Sorry to here about your issues.
 
If this is indeed the case then you need the assistance of the professionals and therefore I would recomend that you Open a Support Ticket ASAP, so that the SupportTeam can investigate the issue and look to resolve it for you. The service is free to all WSA users with an active subcription so don't delay.
 
Regards, Baldrick