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Auto Scan

  • August 24, 2020
  • 3 replies
  • 110 views
C
New Voice

Will not do an auto scan at a designated time. Can do manual scan only.  Used to do it but not anymore. Am also running Malwarebytes and did put in their allow folder the Webroot folder.

Best answer by TripleHelix

I had mine on at 9AM and then changed to 8:30AM. Neither works.  Not sure about MBAM as it used to work with it and no problems. I had sent a request on the support page but have not received any response.


Thanks for the Update! Webroot Customer Service

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

 

Thanks,

    TripleHelix

    3 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • August 24, 2020

    Hello @Claypool 

     

    The only way I got it to scan on time was to set it up this way and it does scan at 1:00PM everyday if the PC is on at that time. I’m not sure if it’s a conflict with MBAM?

     

     

    HTH,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    TripleHelix
    C
    New Voice
    • Claypool
    • Author
    • New Voice
    • August 24, 2020

    I had mine on at 9AM and then changed to 8:30AM. Neither works.  Not sure about MBAM as it used to work with it and no problems. I had sent a request on the support page but have not received any response.

    Ssherjj
    TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • August 24, 2020

    I had mine on at 9AM and then changed to 8:30AM. Neither works.  Not sure about MBAM as it used to work with it and no problems. I had sent a request on the support page but have not received any response.


    Thanks for the Update! Webroot Customer Service

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    TripleHelix
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