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Automatic reboot

  • September 22, 2015
  • 4 replies
  • 63 views
Asklepios
Community Leader
Hi
When I try to update my work software which is my working tool, my PC reboot automatically.
I'm quite sure that WSAC is responsable because when I shut down the protection this problem disappears.
After some tests I found the responsible file and I have "whitelisted" it:


My question is: the automatic reboot is a great problem because all my other tasks was lost, so i'm really angry !, how can I avoid this kind of problem in the future ?
 
 

Best answer by DanP

We'll get that application whitelisted for you...
 
-Dan
Regards, Asklepios
    RetiredTripleHelix
    Jasper_The_Rasper
    Ssherjj

    4 replies

    DanP
    Forum|alt.badge.img+35
    • DanPOpenText Employee
    • OpenText Employee
    • Answer
    • September 22, 2015
    We'll get that application whitelisted for you...
     
    -Dan
    Webroot Threat Research
    RetiredTripleHelix
    shorTcircuiT
    Asklepios
    Asklepios
    Community Leader
    • Asklepios
    • Author
    • Community Leader
    • September 23, 2015
    Hello ?
    Thanks for your answer and your help.
    What should I do ?
    I wish that all the files concerning my work software can be whitelisted to avoid this problem in the future.
    An other important question and suggestion is : why webroot reboot automatically the system ? An important feature would be to let the user know that there is a suspect file and let the user decides what kind of action he wants to apply.
    Regards, Asklepios
    DanP
    Forum|alt.badge.img+35
    • DanPOpenText Employee
    • OpenText Employee
    • September 23, 2015
    @ wrote:
    Hello @
    Thanks for your answer and your help.
    What should I do ?
    I wish that all the files concerning my work software can be whitelisted to avoid this problem in the future.
    An other important question and suggestion is : why webroot reboot automatically the system ? An important feature would be to let the user know that there is a suspect file and let the user decides what kind of action he wants to apply.
    You may need to restore files from quarantine if any of the application files were removed, otherwise you should not need to do anything unless you continue to have issues. I whitelisted the software which should solve the issue and prevent this from happening in the future.
     
    You would need to Subit a Support Ticket so we could gather more information if you are still having the reboot issue.
     
    Thanks,
     
    -Dan
     
     
    Webroot Threat Research
    Asklepios
    Ssherjj
    Asklepios
    Community Leader
    • Asklepios
    • Author
    • Community Leader
    • September 23, 2015
    Hello ?
    Thanks for the explanations.
    I don't have any file on quarantine.
     
    Regards, Asklepios
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