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Backup and sync

  • January 15, 2017
  • 3 replies
  • 32 views
G
It's been awhile since I have accessed it, but a long time ago, I copied a bunch of files over.  When I went in there tonight, there is nothing there.???? any help please

      3 replies

      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • January 15, 2017
      Hello grannypsw,
       
      Welcome to the Webroot Community,
       
      Have you renewed your Webroot subscription by any chance? If you renewed you would of needed Webroot Support to transfer your Backup & Sync to your new keycode.
       
      Please have a look at the PC User Guide
       
      Also you can Submit a Support Ticket and they can check this out for you. This is a free service with a Webroot subscription.
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        Ssherjj
        Moderator
        Forum|alt.badge.img+62
        • Ssherjj
        • Moderator
        • January 15, 2017
        Hi grannypsw,
         
        Sorry I just noticed you posted in the Webroot Antivirus.  25 GBs of storage is only available in WebroortSecureAnywhere Complete. Please look here to compare Webroot products.
         
        Hope this helps?
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
          J
          • JP_
          • Retired Webrooter
          • January 16, 2017
          @ wrote:
          Hi grannypsw,
           
          Sorry I just noticed you posted in the Webroot Antivirus.  25 GBs of storage is only available in WebroortSecureAnywhere Complete. Please look here to compare Webroot products.
           
          Hope this helps?
          Thanks for all of your help, Sherry ?
           
          I've confirmed she is indeed using WSAC. If you are still encountering problems @, please contact our Support Team via the information Sherry provided above, or you can always call them directly for immediate assistance:
          Support Number: 1-866-612-4227 M-F 7am?6pm MT
           
          Cheers,
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