Blank threat detected and no record of threat
Immediately after start-up, Webroot detected a threat with no name (just a blank field). Webroot said that it had just performed a scan five minutes ago, but I'm fairly certain the computer was off and not asleep and couldn't have done so. I told Webroot to remove the threat, but it immediately froze on "queuing" the threat. I could not perform scans, however the menu was not frozen. I restarted the computer, but no threat was detected on start-up. I ran a scan of the computer and no threats were detected. There is no log of a scan today other than the one I just performed and there are zero records of any threats detected. Was this a start-up bug, or is there some sneaky malware I should be worried about?
Hi fox427
Welcome to the Community Forums.
That is an interesting case you have there, and I think that the best thing to do is to undertake an uninstall/clean install of WSA. It is quick and easy and if you would like to do so then please follow these instructions:
If your subscription is directly through Webroot, you will need to contact Webroot Support. You can do so by submitting a Support Ticket if you have not already done so, or by phone during business hours. (The online Ticketing system is manned 24/7)
If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.
Regards, Baldrick
Welcome to the Community Forums.
That is an interesting case you have there, and I think that the best thing to do is to undertake an uninstall/clean install of WSA. It is quick and easy and if you would like to do so then please follow these instructions:
- Make sure you have a copy of your Keycode
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any settings if so offerred by the installer; you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
If your subscription is directly through Webroot, you will need to contact Webroot Support. You can do so by submitting a Support Ticket if you have not already done so, or by phone during business hours. (The online Ticketing system is manned 24/7)
If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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