blocked e-mails
I'm having trouble with Webroot blocking some e-mails, I don't even have time to glance at an e-mail (which comes from a source that I know to be safe) before webroot takes over the screen and tells me "the website is suspicious." It seems to be picking up on ads within the e-mail, because the suspicious website it lists is not the website that has sent me the e-mail. Does anyone know how to get around this so that I can click on the legitimate links in the email?
Hi rdaustin444
Welcome to the Community Forums.
We have had a number of reports of this recently and I understand that the Support & Development Teams are looking into the issue. To let them know that you have it too please Open a Support Ticket to provide them with specific details.
To get around this temporarily you should have an 'Unblock & proceed' option in the bottom left hand corner of the blocking page. If yo are certain the link is safe then you should be able to click on that link and proceed to the blocked page, WSA will whitelist the url locally on your system and also send a notification of the override to the Threat Researchers at Webroot so they can investigate if necessary as to why an override was undertaken.
Hope that helps?
Do let us know how this pans out for you or if you need further help.
Regards, Baldrick
Welcome to the Community Forums.
We have had a number of reports of this recently and I understand that the Support & Development Teams are looking into the issue. To let them know that you have it too please Open a Support Ticket to provide them with specific details.
To get around this temporarily you should have an 'Unblock & proceed' option in the bottom left hand corner of the blocking page. If yo are certain the link is safe then you should be able to click on that link and proceed to the blocked page, WSA will whitelist the url locally on your system and also send a notification of the override to the Threat Researchers at Webroot so they can investigate if necessary as to why an override was undertaken.
Hope that helps?
Do let us know how this pans out for you or if you need further help.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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