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Blocked spam folder in Firefox

  • May 9, 2015
  • 5 replies
  • 44 views

I use Firefox and when I try to check the spam folder Webroot blocks it. I need access to the spam folder to check for legit e-mails.

5 replies

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
Can you tell us what your seeing and post a link or a snapshot of the Block? Is it something that looks like this?
 


 
Can you check the link here please! http://www.brightcloud.com/tools/url-ip-lookup.php
 
Thanks,
 
Daniel 😉

  • Author
  • Fresh Face
  • May 9, 2015
That is exactly what it looks like with various threats detected. I realize that one of the spam e-mails has a threat but when the warning pops up I cannot view my spam folder.

RetiredTripleHelix
Gold VIP
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Can you please fill out this form to get the site reclassified http://www.brightcloud.com/tools/change-request-url-reputation.php if you know it to be safe!
 
Thanks,
 
Daniel 😉

  • Author
  • Fresh Face
  • May 10, 2015
I don't know if the site is safe. When I view the spam folder in Firefox, Webroot blocks me from seeing the emails in the folder. Without seeing the emails in the spam folder I don't know if they are a threat or legitimate. Bottom line, I want to be able to see the emails in my spam folder without Webroot blocking the list. Is there a way to that? No other antiviris has ever blocked viewing the folder.

RetiredTripleHelix
Gold VIP
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@ wrote:
I don't know if the site is safe. When I view the spam folder in Firefox, Webroot blocks me from seeing the emails in the folder. Without seeing the emails in the spam folder I don't know if they are a threat or legitimate. Bottom line, I want to be able to see the emails in my spam folder without Webroot blocking the list. Is there a way to that? No other antiviris has ever blocked viewing the folder.
Put the full link in and they will check it for you and if all is fine they will clear it if not they will keep on Blocking it but only they know!
 
Thanks,
 
Daniel 😉