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blue screen after download

  • June 6, 2016
  • 4 replies
  • 37 views
C
I'm getting blue screen shortly after downloading antivirus software.  I researched online and found out that it has something to to with windowssystem32driversWRkrn.sys.  Any idea how I can get rid of this and restore windows?
 

    4 replies

    Yankeelady2015
    Community Leader
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    Hello ?
     
    Welcome to the Webroot Community Forum
     
    I'm not quit understanding your post.  What antivirus software did you download?  Was it Webroot?
     
    Please post back here with more information.  Thanks.
     
    Always,
     
     
    ·.·´¯`·.· Julie ·.·´¯`·.·😉 "You tried all the rest, now experience the Best, WEBROOT SECURE ANYWHERE"!
      Ssherjj
      Moderator
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      • Ssherjj
      • Moderator
      • June 7, 2016
      Hello cambre126,
       
      Welcome to the Webroot Community,
       
      Please have a look here at this KB Article where it explains this to be the Webroot driver for the file filtering, system monitoring, etc.
      (C:WindowsSystem32DriversWRKrn.sys)  
      Can you Open a Support Ticket which is free of charge and have them take a look?
       
      Thanks,
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        Yankeelady2015
        Community Leader
        Forum|alt.badge.img+25
        ?  thanks for your feedback ;)
        ·.·´¯`·.· Julie ·.·´¯`·.·😉 "You tried all the rest, now experience the Best, WEBROOT SECURE ANYWHERE"!
          Ssherjj
          Moderator
          Forum|alt.badge.img+62
          • Ssherjj
          • Moderator
          • June 7, 2016
          ?
           
          It's called Teamwork..... And you are most welcome!:D
          IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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