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Can anyone help me understand why Webroot has to be disabled in order to install SQL 2008 R2?

  • September 9, 2014
  • 5 replies
  • 198 views
J
Fresh Face
Can anyone help me understand why Webroot has to be disabled in order to install SQL 2008 R2? I find that if it is not disabled first, SQL only partially installs, and will not open.  All the entries are there, but the service will not start, ande you have to uninstall all the componants, disable Webroot,  and install it again. 
 
You can turn Webroot back on after the install, but it has to be off while you do it.  Any ideas? 

    5 replies

    nic
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    • nic
    • Retired Webrooter
    • September 9, 2014
    Hm, that's a new one to me - let me see what I can find out.
    RetiredTripleHelix
    Ssherjj
    J
    Fresh Face
    • jalbe
    • Author
    • Fresh Face
    • September 9, 2014
    Thank you.  
    E
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    • EamonFOpenText Employee
    • OpenText Employee
    • September 10, 2014
    Hi Jalbe,

    Can you message me your email or license key please? I can take a look at your keycode to see if we are monitoring any SQL files that could prevent you from installing the software.

    Thanks!
    Eamon F
    Ssherjj
    J
    Fresh Face
    • jalbe
    • Author
    • Fresh Face
    • September 15, 2014
    Good morning, 
     
    I do not have a license key.  I don't own Webroot.  The question comes up for my customers, who must install SQL 2008 in order to use my program.  Without fail, if they have Webroot installed and they do not disable it during the installation of SQL, they end up having the situation above. 
    Rakanisheu Retired
    OK in that case I would advise that you ask one of the customers that is having this issue to submit a ticket to us. There are so many variables that can cause this. It could be something simple that would be far easier if we can gather logs from one PC. Once we fix it for that one person it will fix it for every one of our customers. 
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